FAQS
Frequently Asked Questions
Can I change or cancel my order?
Orders can usually be modified or cancelled shortly after placement. Once an order has entered the processing or shipping stage, changes may no longer be possible. If you need assistance, please contact our support team as soon as possible.
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Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link. Please note that tracking updates may take some time to appear depending on the carrier and shipping route.
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How long does shipping take?
We process orders within 1–3 business days. Delivery times vary depending on destination and logistics conditions, typically ranging from 7–15 business days for international shipments. In some cases, delays may occur due to customs or carrier processing.
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Where do you ship from?
We work with international fulfillment partners in China to deliver orders globally.
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How do I get product safety information?
Product safety details are provided on each product page. Please review product specifications and descriptions carefully before purchasing to ensure suitability.
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Are the products suitable for children?
Some products may include small parts and are not suitable for very young children. Please refer to the product description and images for age recommendations and safety information before purchase.